Thank you for shopping with Morphelli SAL. We value your business and aim to ensure that all our customers are completely satisfied with their purchases. Below is our refund policy, which outlines the conditions under which refunds are provided.

Order Cancellations

  • Before Shipment: Orders can be canceled for a full refund if they have not yet been shipped. Contact us immediately to process your cancellation and receive a refund to your original payment method.

Damaged or Defective Products

  • Report Within 3 Days: If your product arrives damaged or defective, please reach out to us within 3 days of delivery.
  • Evidence Required: We may ask for photo evidence to help verify the issue.
  • Full Refund Issued: Once we confirm the problem, we will issue a full refund to your original payment method.

No Returns Policy

  • Final Sale: Please note that we do not accept returns. All sales are considered final unless the product is defective or damaged upon arrival.

Refund Processing

  • Timeline: Validated claims will be refunded within 14 business days.
  • Original Payment Method: Refunds will be credited to the original payment method used for the purchase.

Late or Missing Refunds

  • Check Account: First, recheck your bank account.
  • Contact Bank: Then, contact your credit card company or bank as there may be a delay in posting your refund.
  • Still Missing: If you’ve done all of this and still have not received your refund, please contact us.

Sale Items

  • Non-refundable: Only regular priced items may be refunded. Sale items cannot be refunded.

Contact Us

  • Questions or Issues: For any inquiries regarding our refund policy or to report an issue with your order, please contact us by email or through our contact page.